Level 1 - Service Specific Help Desk
Single point of contact for products and services purchased through Think IT. Ideal where you have one or two Think IT solutions and have access to existing technical support.
Level 2 - Remote Support and Diagnostic
In addition to the single point of contact for products and services purchased through Think IT, this can be extended to include other products and services. This service works well for small schools with part time or limited technical support because you can get access expert technicians as and when you need them. Available on a pay-for-what-you-use basis, saving you money over annual or monthly contracts.
Level 3 - On Site Support
We can even provide full-time on site support staff for you. The advantages over hiring your own staff include: