Think IT is committed to safeguarding the privacy of our website users, customers, and suppliers. This statement is designed to inform you how and why we may collect, store, and use information about you. It covers:
the types of information we collect about you
how we collect and use it
who we might share it with
the steps we’ll take to make sure it stays private and secure
your rights to your information.
For more details about anything covered in this policy, please refer to the contact details at the end of this document.
Who we are
When we say ‘we’, we mean the registered company WCL(UK) Ltd, which trades under the name ‘Think IT’. Think IT is the ‘data controller’, which means that we’re responsible for deciding how we can use your information.
We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy.
Sources of the information we may collect about you
We may collect information about you from a variety different places including:
directly from you
from a third party who may be acting on your behalf (for example a Local Authority)
from Think IT supplier organisations
from publicly available sources
from other organisations (for example companies who provide access to mailing lists for legitimate marketing purposes).
We’ll only collect your information in line with relevant regulations and law and this may relate to any of our products or services you currently receive or wish to order or know more about. Where we collect information directly from you, you’re responsible for making sure you give us accurate and up to date information.
Types of information we may hold about you and how we may use it
The information we may collect and use about you falls into a number of categories and may be used for a number of different purposes.
Our website analytics tracking system may process data about your use of our website and services ("usage data") so we can analyse the use of our website to improve it and the services we provide on it. This usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your visits.
We may process your account data ("account data"). The account data may include your name and email address. The source of the account data is you or your employer. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
We may process your information included in your personal profile ("profile data"). The profile data may include your name, address, telephone number, email address, profile pictures, gender, date of birth, relationship status, interests and hobbies, educational details and employment details. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business or the performance of a contract between you and us and/or taking steps, at you request, to enter into such a contract.
We may process information about you that are provided in the course of the use of our services ("service data"). The service data may include account data, profile data, or data relating to contracts between you and us and/or taking steps, at your request, to enter into such a contract. The source of the service data is you or your employer. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing our legitimate interests, namely the proper administration of our website and business or the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
We may process information that you provide to us for publication on our website or through our services ("publication data") for the legitimate purposes of publicising Think IT and its products and services or to enable us to meet our obligations under a contract we may have with you.
We may process the information contained in any enquiry you submit to us regarding goods and/or services ("enquiry data") for the legitimate purpose of offering, marketing and selling relevant goods and/or services to you. We may process information about our relationship with you as an actual or potential customer ("customer relationship data"). This data may include your name, your employer, your job title or role, your contact details, and information contained in communications between us and you or your employer. The source of the data may be either you or your employer. The data may be processed for the legitimate purpose of communicating and managing our relationships with our customers; keeping records of those communications; and promoting our products and services to customers.
We may process information about the transactions you make with us, including purchases of goods and services that you enter into with us and/or through our website ("transaction data") so that we can carry out our obligations under any contact or order you may have with us. This may include your contact details, your payment details and the transaction details. The data may be processed for the legitimate purpose of supplying the purchased goods and services and keeping proper records of those transactions.
We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters ("notification data"). The data may be processed for the legitimate purpose of sending you relevant notifications and/or newsletters. The legal basis for this processing may be either your consent to do so or to enable the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
We may process information contained in, or relating to, any communication that you send to us ("correspondence data") whether or not made through our website. This may include the communication content and other data associated with the communication. Our website may generate data associated with communications made using the website contact forms. The data may be processed for the legitimate purposes of communicating with you and recordkeeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users and actual or potential customers.
We may process any of information about you identified in this policy where we’re required to do so to enable us to establish, exercise or defend a legal claim. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our, your and others’ legal rights.
We may process any of information about you identified in this policy where we need it to obtain or maintain our insurance coverage, manage our business risks, or obtain professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.
In addition to the specific purposes set out above, we may also process information about you where we need to do so to comply with our legal obligations, or to protect your vital interests or the vital interests of another person.
You should not supply us with information about another person unless we prompt you to do so. If you do supply information about others to us without a request from us to do, you are responsible for telling them how to find this Privacy Notice and making sure they have agreed to us using their information for the purposes set out in it.
We may disclose information about you:
to our insurers and/or professional advisers if it’s needed for us to obtain or maintain insurance coverage; manage risks to our business; obtain professional advice; or establish, exercise or defend a legal claim.
to our suppliers or subcontractors if it’s needed to enable them to provide you with goods and services you have previously ordered or information or sales quotes you have requested.
Financial transactions relating to our website and services may be handled by our payment services providers. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds.
In addition to the reasons set out above, we may also be required to disclose information about you to comply with a legal obligation, or in order to protect your interests or the interests of another person. We may also need to disclose information about you if it’s necessary to enable us to establish, exercise or defend a legal claim.
When we may provide information about you to others
Retaining and deleting your information
We’ll only keep the data we hold about you for as long as it’s needed for the purposes for which we collected it. In most cases this will be a minimum period of one year and a maximum period of seven years.
In some cases it’s not always possible for us to say in advance how long we’ll need to keep your information. In some circumstances we may need to keep your data for a longer period, for example where it’s needed to help us comply with our legal obligations.
You have a number of rights relating to your information, for example to see what we hold, to ask us to share it with another party, ask us to update incorrect or incomplete details, to object to or restrict processing of it, to make a complaint etc. This section sets out a summary of these rights and how you may go about exercising them. Some of the rights are complex, and not all of the details have been included in our summaries so you may wish to read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.
Your main rights are:
the right to access;
the right to rectification;
the right to erasure;
the right to restrict processing;
the right to object to processing;
the right to data portability;
the right to complain to a supervisory authority; and
the right to withdraw consent.
You have the right to confirmation as to whether or not we process information about you and, where we do, access to the personal data, together with certain additional information. That additional information includes details of the purposes of the processing, the categories of personal data concerned and the recipients of the personal data. Providing the rights and freedoms of others are not affected, we will supply to you a copy of information about you. The first copy will be provided free of charge, but additional copies may be subject to a reasonable fee. You can request access to the personal data we hold about you by contacting email@example.com
You have the right to have any inaccurate personal data about you rectified and, taking into account the purposes of the processing, to have any incomplete personal data about you completed.
In some circumstances you have the right to the erasure of information about you without undue delay. Those circumstances include: the personal data are no longer necessary in relation to the purposes for which they were collected or otherwise processed; you withdraw consent to consent-based processing; you object to the processing under certain rules of applicable data protection law; the processing is for direct marketing purposes; and the personal data have been unlawfully processed. However, there are exclusions of the right to erasure. The general exclusions include where processing is necessary: for exercising the right of freedom of expression and information; for compliance with a legal obligation; or for the establishment, exercise or defence of legal claims.
In some circumstances you have the right to restrict the processing of information about you. Those circumstances are: you contest the accuracy of the personal data; processing is unlawful but you oppose erasure; we no longer need the personal data for the purposes of our processing, but you require personal data for the establishment, exercise or defence of legal claims; and you have objected to processing, pending the verification of that objection. Where processing has been restricted on this basis, we may continue to store information about you. However, we will only process it: with your consent; for the establishment, exercise or defence of legal claims; for the protection of the rights of another natural or legal person; or for reasons of important public interest.
You have the right to object to our processing of information about you on grounds relating to your particular situation, but only to the extent that the legal basis for the processing is that the processing is necessary for: the performance of a task carried out in the public interest or in the exercise of any official authority vested in us; or the purposes of the legitimate interests pursued by us or by a third party. If you make such an objection, we will cease to process the personal information unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing is for the establishment, exercise or defence of legal claims.
You have the right to object to our processing of information about you for direct marketing purposes (including profiling for direct marketing purposes). If you make such an objection, we will cease to process information about you for this purpose.
You have the right to object to our processing of information about you for scientific or historical research purposes or statistical purposes on grounds relating to your particular situation, unless the processing is necessary for the performance of a task carried out for reasons of public interest.
To the extent that the legal basis for our processing of information about you is your consent to do so; or that the processing is necessary for the performance of a contract to which you are party or in order to take steps at your request prior to entering into a contract; AND such processing is carried out by automated means, you have the right to receive information about you from us in a structured, commonly used and machine-readable format. However, this right does not apply where it would adversely affect the rights and freedoms of others.
If you consider that our processing of your personal information infringes data protection laws, you have a legal right to lodge a complaint with a supervisory authority responsible for data protection. In the UK this is the Information Commissioner’s Office (www.ico.org.uk).
To the extent that the legal basis for our processing of your personal information is consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing before the withdrawal. You may exercise any of your rights in relation to information about you by written notice to us in the form of an email to firstname.lastname@example.org
A cookie is a file containing an identifier (a string of letters and numbers) that’s sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either "persistent" cookies or "session" cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies themselves don’t typically contain any information that personally identifies a user, but personal information we store about you may be linked to the information stored in and obtained from cookies.
to identify you when you visit and as you navigate through our website;
to help us to determine if you’re logged into our website;
to store information about your preferences so we can personalise and tailor your journey through our website;
to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally
to help us to display advertisements that you might find helpful or useful
to help us analyse the use and performance of our website and services; and
Cookies used by our service providers
Most web browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version but you can obtain up-to-date information about blocking and deleting cookies via these links:
https://support.apple.com/kb/PH21411 (Safari); and
About Think IT
This website is owned and operated by WCL (UK) Ltd, trading under the name of Think IT. We are registered in England and Wales under registration number 7689604, and our registered office is at Kemp House, 152 City Road, London EC1V 2NX.
You can contact us:
by post, to the postal address given above;
using our website contact form;
by telephone, on the contact number published on our website from time to time; or
by email, using the email address published on our website from time to time.
Our data protection officer's contact details are:
Neil Watkins – email@example.com